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AI & Automation

AI & Automation

The lead arrives at 2am. Someone answers on Tuesday.
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AI agents and workflow automation that close the gap between something happening in your business and someone acting on it, built on the stack you already run. We ship 2 or 3 pilots with evaluation sets, guardrails and a named person on the escalation path, then report the hours they gave back.

We start by writing the workflow down, which is usually the first time anyone has. Half of what turns up does not need a model at all — it needs a mandatory field, a rule that fires on a schedule and one person who owns the exception. We automate that half first, because it is cheaper to build and it never invents an answer.
The rest gets an agent with an evaluation set, a confidence threshold and a human on the escalation path. It removes steps rather than roles, so we grade it on hours recovered, first response time and how often it hands over correctly. You get the dashboard, the raw logs and the account logins. If we leave, the automation keeps running.

What you get

Deliverables, specifically.

8 things you can point at. Scope is agreed in writing before the first invoice.

  • A workflow map with every step timed, and a shortlist ranked by hours recovered against build cost
  • Support agents on web, WhatsApp and email that answer from your own documentation and cite the source
  • Sales agents that qualify, enrich and book, with the escalation rule written down and every transcript on record
  • Workflow automation in n8n, Make or Zapier: CRM hygiene, onboarding, reporting and content operations
  • Internal copilots over your documents, CRM and warehouse, scoped to what each role can already see
  • Document processing with field-level extraction, validation rules and a review queue for anything under threshold
  • Voice agents for inbound calls and bookings, with a transfer rule and a recording policy you sign off
  • Evaluation sets, guardrails, an observability dashboard, a written runbook and a half-day training session for the team that inherits it

How it runs

3 steps. Then it compounds.

Our method, narrowed to this service. Every step ends with a document, a build or a number you can check.

  1. 01

    Map

    Every workflow written down and timed, data access checked, and 2 or 3 pilots chosen on the hours they are worth.

  2. 02

    Pilot

    2 to 4 weeks each. The evaluation set is written before the build, then real users, guardrails and a graded sample every week.

  3. 03

    Run

    Production rollout with monitoring and a runbook, training for the team that owns it, and a quarterly review of what to automate next.

Questions

Asked often.

  • One week mapping and timing the workflows, then 2 or 3 pilots of 2 to 4 weeks each. We scope every pilot after the map, because the hours a workflow is worth are rarely the hours anyone guessed.

Goes well with

Related services.

Also in Automate: Analytics

Start with ai agents.

30 minutes, no deck. We'll tell you what we'd fix first, and whether it needs us.
or write to contact@bizzarmarketing.com